Municipal Billing Office

The Municipal Billing Office is located inside the Customer Service Center, located at 4595 South 1st Street.

This office is responsible for the customer service function of the Water Utilities Department, including meter reading, billing, collections, and customer assistance for over 39,000 accounts. The Office also oversees the water conservation education efforts of the department.

Customer Service Center Building

NOTICE: In response to COVID-19 safety measures, the Municipal Billing Office has been closed to public access. With minimal staffing levels in place the number of Customer Service Representatives is limited. We strongly encourage our customers to utilize the IVR payment by phone system or the online payment portal to make municipal service payments. These payment options will minimize the customer wait time for an available Customer Service Representative. Thank you for your patience.

IVR - Pay by Phone

Pay By Phone

The City of Abilene gives you access to your account 24 hours a day, 365 days a year. It’s a convenient way to pay your bills on your own time - with no waiting!

  • Save postage by paying your bill by phone.
  • Access to your updated account instantly
  • Hear real-time balances, payment amounts, and due dates
  • Enter your information securely through an automated system
  • Pay by credit or debit card and now e-check

Call (325) 676-6405 to make your payment now!

Pay Online

  1. Connecting Service
  2. Disconnecting Service

Complete the Application Online

Complete the Application in Person

  1. Download & Complete the Utility Service Application (PDF)
  2. Bring your Driver’s Licence or Identification
  3. Know your Social Security Number (you do not need your card)
  4. Bring these materials to our office at 4595 South 1st and we will assist you!