ADA Paratransit

What is ADA Paratransit Van Service?

If you have a disability which prevents you from being able to use the regular fixed route bus some or all the time, you may be eligible for CityLink’s ADA Paratransit Van Service.

The ADA paratransit service is for persons whose physical or mental disability prevents them from accessing the fixed-route bus service. Determination of eligibility includes evaluation of the individual's functional ability to access a fixed-route system. Eligibility guidelines are found in CFR 49 Section 37.

Hours of Operation

Service is provided from 6:15 am until 5:45 pm, Monday through Saturday.

  • No Holiday or Sunday service is provided.

Service Areas & Fares

There are 2 types of fares for CityLink's ADA Paratransit Van Service: ADA Service Area and the Extended Service Area.

Trips are to be paid when boarding the van. Fares are paid with exact change, an ADA daytime ticket, or a personal check. We accept payment for one-way trips only. No round-trip payments will be accepted.

Paratransit CityLink Abilene

Trips within 3/4 of a mile on either side of a fixed route are within the ADA Service Area.


  • $2.00 for a one-way trip
  • $20 for a 10-ticket ride book

Using ADA Paratransit Van Service

To be certified for CityLink ADA Paratransit Van Service, you must submit an application.

Register Online

Please fill out our online form to apply for Paratransit service. Once complete, please have a medical professional (doctor, nurse, licensed therapist, social worker, or O&M specialist) fill out the questionnaire concerning the applicant to verify their eligibility and need to use this service.

Register in Person

  • Visit CityLink offices between 7 a.m. and 6 p.m.:
    1189 S 2nd Street
    Abilene, TX 79602

Register by Phone

Download Applications

Print and fill out the application and drop it off at CityLink's dispatch window in our customer waiting area.

Any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability is allowed to ride CityLink’s ADA Paratransit Van Service. CityLink does ask that service animals remain off the seat while on the vehicle.

Contact our ADA Paratransit Supervisor at (325) 676-6720 or view our ADA Complaint Process.