Water Meter Replacement

What to Expect

Pedal Valves, our contractor, will come to your residence. The installers and crew will drive trucks and wear uniforms identified with the Pedal Valves logo or "PVI". The City will also have inspectors and customer liaisons on-site to handle any issues.
No member of our meter replacement team will ask to enter your home, request personal information, or seek payment of any kind. Please call 325-676-6311 if you incur such an incident.
The team will replace your meter, which will take between 10 to 30 minutes. The water meter will be checked to verify water is not in use. There will be an interruption of service for 10 to 30 minutes during the replacement.
Once complete, your service will continue as normal. In many cases, the transition will be completely inconspicuous and will not affect residents.

At this point in time, the City and Pedal Valves crews are working solely on the installation of the meters and data collection system. Once we've tested to insure hardware and software is working properly, we'll make the data system and all its resources available to the public. We do not currently have an estimate for when this will launch, but information will be provided when we do. In the meantime, the newly installed water meters will work with our current system, and residents can expect water billing to continue as usual.

Contact Us

For questions and concerns not addressed here, or for any incidents during your water meter replacement, please call our Water Meter Project Customer Care Hotline at 325-676-6311 or email the Water Meter Project staff.

The City of Abilene Water Utilities Department hopes to make this transition as straightforward and convenient as possible for our customers. Thank you for your cooperation and patience as we continue to work toward improving our water quality, conservation efforts, environment, and our community.