Passenger Rules & Policies

Passenger Policies

CityLink passengers must adhere to these policies if they wish to ride.

• No Smoking
• No Open Food or Drink
• No Uncaged Non-Service Animals
• No Drugs or Alcohol
• No Offensive or Disruptive Language
• No Music
• No Combustible Items

Passenger Conduct

• All trash should be discarded in the trash can near the door
• Allow others to exit before boarding
• Audio devices may be used only with earphones
• Damaging, defacing, marking, cutting, scratching, or drawing on any fixture on the bus is prohibited. Violators will be prosecuted and are subject to fines and/or imprisonment
• Do not talk to or distract the operator while the bus is in motion
• Drinking of alcoholic beverages on the bus is prohibited
• Eating and drinking are not allowed on CityLink buses. Food and beverages may be transported only if in a sealed container. Drinks must have a screw on lid
• Failure to pay correct fare will result in ejection from the bus
• Passengers may not place advertisements or religious/political material inside or outside the bus, nor can they solicit for money or the sale of goods on the bus
• Profanity, vulgar language, and disorderly conduct are not allowed
• Service animals may accompany passengers with disabilities. No other animals can be transported unless confined in a secured pet container
• Shoes and shirts are required at all times
• Smoking on CityLink buses is prohibited including E-Cigarettes
• When entering the bus, deposit the exact fare directly into the farebox. Operators are not allowed to handle fares and will not make change. Failure to pay correct fare will result in ejection from the bus

Riding Tips

1. Arrive at the bus stop at least five minutes early. Designated stops are identified by CityLink bus stop signs. These are the boarding points, as the placement of the bus stops are based on route timing and the safety of the location.
2. Make sure the vehicle comes to a complete stop and allow exiting passengers to leave the bus.
3. Before boarding the bus, it is important to identify the route number and name to ensure it is going to the proper destination. The destination sign is located above the windshield of the bus and to the left of the front door. If in doubt, ask the driver.
4. Have your pass or the exact change for your fare ready before the bus arrives. Deposit the exact change in the farebox or swipe your pass before you take a seat. Bus drivers do not carry change. If you do not have correct change, you will need to deposit your dollar bill in the dollar slot of the farebox.
5. Ask the driver for a transfer if your destination requires you to ride more than one bus. This transfer is valid for up to one hour after the driver issues it. Give the transfer to the driver of the second bus you board.
6. When the bus is approximately a block away from your stop, pull the signal cord located above the window or verbally inform the driver. Remain seated until the bus comes to a complete stop.
7. Once you exit the bus, it is recommended you wait until the bus has completely pulled away before attempting to cross the street. Do not attempt to cross in front of or behind a standing vehicle.

Safety Precautions

• All passengers must be seated when the bus is in motion
• All persons with disabilities who board the bus with mobility devices will be required to ride in the wheelchair securement locations and to utilize the available securement devices
• The amount of groceries or bags carried on the bus will be limited to what the passengers can carry in one trip
• Children under five years of age must be accompanied by an adult
• Courtesy seats are reserved for elderly and disabled passengers
• For your safety, do not stand in the ramp area or in front of the yellow line by the farebox
• If utilizing a battery-operated wheelchair, the driver will not be expected to assist you in the movement of your wheelchair by pushing you up or down the bus ramp
• If you have to stand, please hold on to the handrails and seat backs
• Keep the seats next to you clear of belongings so other passengers can sit
• Please notify the operator of any belongings left behind by another passenger. Any unattended, suspicious looking boxes or packages should be reported immediately
• Strollers, baby carriages, and portable shopping carts must be folded and stowed underneath the seat. It is mandatory that the aisles be kept clear for safety reasons
• Hazardous materials such as batteries and gasoline cans are prohibited

Bike Rack Policy

Since bicycles are not permitted inside buses, all CityLink buses come equipped with bicycle racks. These racks enable bicyclists who utilize the fixed route system to secure their bicycle until they reach their destination. No fare, special permit, or advance reservation is required. 

For safety reasons, the operator will not leave the bus to assist you with the loading or unloading of bicycles. Bicycle racks can only carry two bikes at a time and are available on a first come, first serve basis. If you choose to bring your bicycle with you and the rack is occupied, you will have to wait for the next bus with available space on the bike rack. Recumbent bikes, tandem bikes, and three-wheeled bikes are not allowed because they do not fit safely into the racks.

When Boarding

To allow for faster accessibility, before the bus arrives at the stop, please remove any loose objects or personal items that could fall off your bike or obstruct the operator's view such as water bottles, baskets, etc.

When Exiting

Be sure to exit the front door and let the operator know you are going to be removing your bicycle from the rack. Raise the rack after removing your bicycle when no other bike is present.

CityLink Transit assumes no liability for injuries or damages incurred to bicycles, personal property or persons while using the racks or riding the bus.