City-wide Alerts

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February 13, 2021 3:01 PM

Severe Winter Weather & Water Information

UPDATED 2/21/21 5pm: The boil water notice has now been lifted for Abilene water customers. Please note each of Abilene's contracted wholesale water purchasers must rescind the boil water notice for its customers independently of the City of Abilene.

Meals on Wheels has taken over water delivery for those still without running water and unable to purchase bottled water on their own. Call 325.672.5050 if you are in need!

Solid Waste Services will resume its normal trash collection Monday, 2/22/21.

CityLink is running its regular route service beginning Saturday, 2/20/21.

The Federal Emergency Management Agency (FEMA) has approved an additional thirty-one Texas counties, including Taylor County, to be added to the President’s Major Disaster Declaration for Individual Assistance stemming from the record snowfall and extended deep freeze last week.
Texas Governor Greg Abbott made the announcement after initially requesting all 254 Texas counties be approved for Individual Assistance.
Inclusion in the Major Disaster Declaration allows Taylor County and its residents to qualify for a wide range of federal assistance programs for individuals and public infrastructure, including funds for both emergency and permanent work.
Before you apply for assistance, take the following steps:
Take photos of your damaged items and home.
Make a list of damages
If you have insurance, you must file a claim before contacting FEMA.
To apply for assistance:
Go online to www.disasterassistance.gov.
Call toll free: 1-800-621-FEMA (1-800-621-3362)
Or find a Disaster Recovery Center near you here.
Taylor County residents are urged to continue reporting damage from the winter storm event through the Texas Division of Emergency Management’s self-reporting survey, which can be found at https://tdem.texas.gov/warming-center/.

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Latest Update:

February 20, 2021 10:54 AM

The City of Abilene's boil water notice is still in effect. The City anticipates lifting the boil water notice Monday, 2/22/21, barring any unforeseen issues. Until you receive notice from the City of Abilene rescinding the boil water notice, you must continue boiling water before it is consumed or ingested. We are working as hard as possible to rescind the boil water notice sooner, if possible.
Click on 'news releases' under the Communications tab at the top of this page to get full details on the boil water notice, as well as how long to boil and when to boil.

Prior Updates

February 19, 2021 11:47 AM

The City is providing a non-potable water station (water that needs to be boiled prior to consumption) at AFD Fire Station 3 located at 1625 Vine Street from 1 p.m. to 10 p.m. Friday, 2/19/21, and 10 a.m. to 10 p.m. Saturday, 2/20/21. Residents need to bring their own container(s). Ten gallon limit per household per day. The City continues to work to identify a potable water opportunity for residents. Standby for information. Due to our area landfill being closed, Solid Waste Services will not be able to run a trash collection Saturday, 2/20/21. Solid Waste expects to return to normal service Monday, 2/22/21 but will post notification of service at www.abilenetx.gov.
City warming centers at Beltway Park Baptist Churches and Broadview Baptist Church are closing Friday, 2/19/21 at noon. Anyone still in need of assistance can call 211 for information about available resources.

February 18, 2021 7:41 PM

If you are still without water and unable to travel, call 325.721.4948 or 325.721.6074. Crews are able to deliver to those in need and unable to get to a store for purchase. Limited food supplies are also available for those in need.

February 18, 2021 12:07 PM

Progress continues at Abilene water plants. At this point water service should be restored to all customers, but conservation is still recommended. If you do not have water service at this time it is very likely due to frozen pipes. Call the water department hotline at 325.676.6000 for help shutting off water to your home and minimizing leakage as temperatures rise and pipes thaw. ***A boil water notice is still in effect for all water consumed out of the public water supply.***
AEP and Taylor Electric have restored electricity to the majority of residents affected by the outages. If you are still without power, contact your electricity provider.
Atmos Energy (natural gas) is urging customers to conserve energy as much as possible to avoid outages; lower thermostats to 68 degrees or less, set water heater temperature to 120 degrees, and more at www.atmosenergy.com/weathersafety.

February 17, 2021 12:49 PM

Power has been restored to all of Abilene's water plants and work continues to restore service with the goal of water to the entire city by the end of the day. If you do have water, you are still asked to conserve as much as possible which will help restore service to the entire city faster. Any water coming from the public water supply must be boiled before consumed (a vigorous rolling boil for 2 minutes before cooling to consume). You can find the entire boil water notice and directions under Communications>News Releases at www.abilenetx.gov.

February 16, 2021 12:55 PM

Power has been restored to one water plant and crews are working with goal of restoring service to most of city by end of the day. Please keep faucets closed until notified by the City as doing so will allow pressure to build faster and expedite the process for everyone. Any water that comes out of the tap will need to be vigorously boiled for at least 2 minutes before consuming (drinking, cooking, or ingesting). When water is restored, a boil water notice will be in effect until further notice. It will also be important that everyone continue to conserve water as much as possible and avoid non-essential uses until further notice and the system is back to full capacity.

Anyone needing transportation to proper shelter or one of the city's warming centers can call 325.721.4948 or 325.721.6074.

February 16, 2021 12:50 PM

Power has been restored to one water plant and crews are working with goal of restoring service to most of city by end of the day. Please keep faucets closed until notified by the City as doing so will allow pressure to build faster and expedite the process for everyone. Any water that comes out of the tap will need to be vigorously boiled for at least 2 minutes before consuming (drinking, cooking, or ingesting). When water is restored, a boil water notice will be in effect until further notice. It will also be important that everyone continue to conserve water as much as possible and avoid non-essential uses until further notice and the system is back to full capacity.

Anyone needing transportation to proper shelter or one of the city's warming centers can call 325.721.4948 or 325.721.6074.

February 15, 2021 10:35 PM

At approximately 7 p.m. Monday 2/15/21, the City of Abilene was forced to shut off water as a result of power outages from both power sources at all three of its water treatment plants.

It is not known exactly when power and subsequent water service will be returned to Abilene water customers.

When water is restored, a boil water notice will be in effect. Water customers should bring water to a vigorous boil for at least 2 minutes before consumption.

Texans with electricity are asked to conserve as much as possible in an effort to relieve the demand on the state's power grid and help restore service.

February 15, 2021 5:40 PM

City of Abilene water customers have 2 to 3 hours of treated water capacity remaining at current consumption levels.

Immediate curtailment of consumption is needed. Do not use water unless you are using it to drink or cook.

Please forego baths, showers, and other non-life sustaining uses. Use water only for drinking and cooking.

The City of Abilene has contacted State emergency management and is working to provide water trucks for drinking purposes in the event water service cannot be restored.

We are also working with AEP to restore power as soon as possible.

February 15, 2021 1:36 PM

Due to electricity outages across the water system, the City of Abilene needs all customers to curtail non-essential water usage.
Your efforts to conserve water will assist the City in ensuring continued water service. Failure to curtail usage will result in loss of water service.
The City of Abilene also provides water either directly or indirectly to various City and wholesale water distributors supplying the City’s of Merkel, Tye, Clyde, Baird, Tuscola, Hawley, Buffalo Gap, and the rural areas surrounding Abilene. All direct or indirect customers of the City of Abilene are requested to conserve water as described above.
Electricity outages have also forced the City to move its warming center from the Rose Park Senior Center to the Beltway Park Church north and southside campuses, located at 2850 Highway 351, and 4009 Beltway Park South.

February 14, 2021 10:55 PM

CityLink will not operate Monday, February 15, 2021. City Hall and other administrative offices will be closed Monday, February 15, 2021.

February 14, 2021 2:16 PM

Texas electric customers are strongly encouraged to conserve power as the possibility of rolling blackouts continues with increased energy demand state-wide. According to a news release from ERCOT (Electric Reliability Council of Texas), grid conditions in the ERCOT electric markets are forecasted to have demand exceeding available generation capacity starting around 5 p.m. today (Sunday). These conditions are expected to last through tomorrow (Monday), and possibly through Wednesday. More info and ERCOT's news release can be found at: http://www.ercot.com/news/releases/show/225151

February 14, 2021 11:12 AM

Abilene Regional Airport closed as of 9 a.m. 2/14/21. Check with your airline for up to date flight status.

Additional cold weather preparation information and tips include:

Eliminate unnecessary travel especially as traffic lights will be out, limit going outdoors and keep doors and windows closed.

Never use a generator, grill, camp stove or other gasoline, propane, natural gas or charcoal-burning device inside a home, garage, basement, crawlspace or any partially enclosed area. Keep these devices outdoors, away from doors, windows and vents that could allow carbon monoxide to come indoors.

Turn off and unplug all unnecessary electrical equipment, including sensitive electronics.

All heaters need space. Keep children, pets and things that can burn (paper, matches, bedding, furniture, clothing, carpets, and rugs) at least three feet away from heating equipment.