In August, the library discontinued its popular TECH Time program, which connected the public with the library's technology staff to assist with troubleshooting issues with their smartphones, tablets, and laptops. It was a great service that benefited many at no cost; however, after a 3-year run, those employees needed to graduate and oversee more duties.
If you find yourself needing assistance in the use of technology, library services, the basics of a computer, establishing an email account, learning to use the Internet, performing job functions, and more, we invite you to take advantage of Book-A-Librarian. Here you can sign-up for 1-on-1 assistance with a librarian to assist you in whatever you need help with.
If you tell us what you need help with, library staff will contact you to setup a time for you to come meet with us for a 30 to 45-minute session with staff. If what you’re needing help with can’t be resolved in that time frame, feel free to sign-up for more sessions.
As an example, there was a patron who received an Apple MacBook from her son, but she had no clue how to use it. She signed up for a Book-A-Librarian session and was paired with a librarian who then began to show her how to use her new MacBook and its features. Starting with computers from scratch, she signed up for multiple sessions with the librarian, bringing in a notebook with her questions and writing down what she was being taught to create her own instruction manual. That patron registered for regular weekly sessions for almost a year, all offered free of charge. That was more than five years ago, and now, she is able to run her computer like a pro, only using the service now once or twice a year if she comes across something new that she can’t resolve on her own.
For that reason alone, we love offering the Book-A-Librarian program as it allows staff to help you on your level and at the speed you need. We may not have all the answers, but what we will do is try our best to answer your questions and assist you with whatever you need. On the chance we can’t help, we may try to pair you with another employee or have local suggestions of where you might try to gain assistance.
Take advantage of the Book-A-Librarian program at any time. It’s offered at all three branch libraries and you may sign-up by speaking with staff on your next visit, or filling out an online form. If doing so online, we’ll gather information on what you need help with, what branch library you’d like to visit, etc. Once the form is submitted, a supervisor will review your request, forward it to a librarian in their department, and that person will contact you to schedule a time to meet with you.
Don’t pass up on your chance to get the help you need at your library.