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City of Abilene - Highlights

Posted on: January 10, 2020

Utility bill due date extended for customers who received incorrect January bill

Close up image of a water faucet with a drop of water

Abilene water utility customers in Districts 3 and 5 who received an incorrect January utility bill have an additional week to pay their bill, moving the due date from January 10th to January 17th, 2020.

A billing error caused bills from 2018 to be reprinted for Districts 3 and 5. The error was a printing and mailing error only, and did not affect bill calculations or account balances.

Correct bills were mailed on January 2nd and 3rd, and bills dated for 2018 should be disregarded.

Water utility customers can confirm their District number by locating the first two numbers of their water account, as shown in the picture below.

Anyone with further questions or concerns can contact the Water Utility Office at 325.676.6405, or visit the Customer Service Center at 4595 South 1st Street.

Graphic image showing where water customers can find their billing district on their water utility b

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