Starting March 6, 2023, City of Abilene utility customers will see a slight increase when they pay their bill by credit card over the phone.
A credit card processing fee is collected for over-the-phone payments by a third-party vendor. The processing fee does not increase the city’s revenue.
Previously, those who paid their bill by calling 325-676-6405 were charged a minimum credit card fee of $2.25.
The minimum amount increased to $2.95 due to price adjustments by the vendor. The rate change affects anyone paying $100 or less.
Telephone customers whose bills exceed that amount will continue to pay a 2.95% processing fee, meaning their fee amounts should not be affected.
Processing fees for other payment options have not changed.
A snapshot of how the new fee affects customers
Old Fee Amount
New Fee Amount