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The original item was published from 3/14/2023 9:36:59 AM to 6/13/2023 1:35:02 AM.

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Water Utilities

Posted on: March 13, 2023

[ARCHIVED] Credit card processing fees increase for utility bill payments by phone

City of Abilene Water Tower

Starting March 6, 2023, City of Abilene utility customers will see a slight increase when they pay their bill by credit card over the phone.

A credit card processing fee is collected for over-the-phone payments by a third-party vendor. The processing fee does not increase the city’s revenue.

Previously, those who paid their bill by calling 325-676-6405 were charged a minimum credit card fee of $2.25.

The minimum amount increased to $2.95 due to price adjustments by the vendor. The rate change affects anyone paying $100 or less.

Telephone customers whose bills exceed that amount will continue to pay a 2.95% processing fee, meaning their fee amounts should not be affected.

Processing fees for other payment options have not changed. 

A snapshot of how the new fee affects customers

Billed Amount

Old Fee Amount 

(Before 3/5/2023)

New Fee Amount

(After 3/5/2023)


$2.25 (minimum)

$2.95 (minimum)



















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