Show All Answers

1. I don't remember my password. Can you reset it?

The library cannot reset your password, but if you access the Hoopla Log In Screen, you can choose the option "Forgot Your Password?" so Hoopla can help you retrieve it.

2. I tried to check out a TV show, but it only gave me one episode for a checkout. Is that right?

Yes, currently each episode of a TV show counts as one checkout. Hoopla doesn't allow you to check out an entire season of a show for viewing.

3. Will there be new movie releases added to the collection?

New titles are added on a regular basis by the company. The titles that are added are not established by library staff, but Hoopla will offer a great selection to supplement the public library's physical collection.

4. Can I suggest a title for purchase on Hoopla?

No, the Hoopla collection is established by the company itself. However, with a collection of over 200,000 titles, you're bound to quite a few items to suit your preferences.

5. The movie I'm viewing is fuzzy. What can I do to fix that?

The majority of the time it's due to a slow Internet connection, especially if using a 3G/4G connection.

6. Can my family set up more than one account using the same library card?

No, only one account on Hoopla can be established per library card. However, members of your family can register for a library card for free and then establish their own Hoopla account. Remember, Hoopla users must be at least 13-years-old to access this service.

7. I've used up my 8 checkouts. When will I be able to use Hoopla again?

Your checkout limits will reset themselves at the beginning of each month.

8. What if I have a technical questions not covered here?

If you require additional assistance, view the Hoopla Support page for additional help topics, or contact Hoopla using their online form, which can be accessed at the bottom of Hoopla's homepage.

You may also email the Abilene Public Library at and we'll be happy to assist you.