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1. When does the City read my water meter?

Meter readings are taken at about the same time each month based on geographic location. Each Municipal Services Statement indicates the read date. Please contact the Customer Service Center at water_office@abilenetx.gov or (325)676-6405 if you have more questions about the read date or your statement.

2. Does the City estimate my water bill between meter readings?

Sometimes it becomes necessary to estimate consumption, for reasons such as a malfunctioning transmitter (the meter is still functioning), the transmitter is covered (for example, with water or a vehicle), or an inability to access the meter. If personnel are unable to manually read the meter in time, estimated reads are generated by the system using the evenly weighted average of the current month, previous month, and last year current month. An estimated read contains an “e” next to the meter reading.

Once issue is resolved, we will obtain a reading and send a corrected bill. if appropriate.

Please contact the Customer Service Center at water_office@abilenetx.gov or (325) 676-6405 if you have more questions about your statement.

3. Where can I learn about the Advanced Metering Infrastructure (AMI) water meters the City uses?

Please visit our Water Meter page for up-to-date information.