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1. When does the City read my water meter?

Reading times are based on geographic location. To request information on when your meter will be read, please contact customer service at 325-676-6405. A representative will be able to tell you the date when it is normally read.

2. Does the City estimate my water bill between meter readings?

Sometimes it becomes necessary to estimate consumption, for reasons such as non-access to the meter. Customers who feel their bill has been estimated may call and request a reread. It can take up to four business days to reread meters. Once the access to the meter is cleared, we will obtain a reading and send a corrected bill if appropriate.

Please call the Water Utility Office at 325-676-6405 to obtain information regarding:

• Account balance
• Due date for your payment
• Water usage
• Any other billing inquiries

3. Where can I learn about the new Advanced Metering Infrastructure (AMI) water meters being installed?

Please visit our Water Meter Replacement Project page for up-to-date information.