Title II and III of the Americans with Disabilities Act of 1990 (ADA) provides:
No entity shall discriminate against an individual with a disability in connection with the provision of transportation service. Notwithstanding the provision of any special transportation service to individuals with disabilities, an entity shall not, on the basis of disability, deny to any individual with a disability the opportunity to use the entity's transportation service for the general public, if the individual is capable of using that service.
An entity shall not require an individual with a disability to use designated priority seats if the individual does not choose to use these seats. An entity shall not require that an individual with disabilities be accompanied by an attendant. Public entities that provide designated public transportation shall make reasonable modifications in policies, practices, or procedures when the modifications are necessary to avoid discrimination on the basis of disability or to provide program accessibility to their services, subject to the limitations of §CFR 37.169(c)(1)-(3).
Except for commuter bus service, each public entity operating a fixed route system shall provide paratransit or other special services to individuals with disabilities that is comparable to the level of service provided to individuals without disabilities who use the fixed-route system.
Complainants are encouraged, but not required, to use the CityLink Transit ADA Complaint Form located below:
The form can also be picked up at the CityLink Transit offices (1189 South 2nd street, Abilene Texas, 79602), or sent to you through the mail by calling CityLink Transit (325-676-6407).
The complaint should be signed and include:
- Your name
- Mailing address
- How to contact you (phone number, email address, etc)
- How, when, where, and why you believe you were discriminated against (include the location, and names and contact information of any witnesses)
- Other information that you deem significant
CityLink Transit will provide appropriate assistance to complainants with disabilities or who are limited in their ability to communicate in English. CityLink Transit also has the form available in different formats. Please make a request for accommodations.
The complaint should be returned to:
Mail/Fax/Hand Deliver or e-mail the signed form to the contact details below:
Abilene CityLink Transit
1189 S. 2nd Street
Abilene, Texas 79602
Fax: 325 676 6407