WaterMeterProject-Web

Water Meter Replacement Project

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About the Project

The City of Abilene Water Utilities Department has initiated a project to replace its approximately 43,000 water meters. The meters will be replaced with an Advanced Metering Infrastructure (AMI) system. AMI smart water meters give customers live data access, help conservation efforts, and ensure a better water future.

The work will begin the fall of 2019. The entire project is estimated to be completed within 18 - 24 months. The work will be performed during normal working hours of 8:00 AM to 5:00 PM, Monday - Friday.

Active District: 3, In Progress: 53,29,54,23

As of November 22, 2019
Active District: 3
In Progress: 53, 29, 54, 23

 

AMI-00-WhatsYourDistrict

On your water bill, find your account number. Your district is the first set of numbers.

PVILogoBlue

What to Expect

  1. Pedal Valves, our contractor, will come to your residence.
    The installers and crew will drive trucks and wear uniforms identified with the Pedal Valves logo or "PVI". The City will also have inspectors & customer liaisons onsite to handle any issues.
  2. No member of our meter replacement team will ask to enter your home, request personal information, or seek payment of any kind.
    Please call (325) 676-6311 if you incur such an incident.
  3. The team will replace your meter, which will take between 10-30 minutes.
    The water meter will be checked to verify water is not in use. There will be an interruption of service for 10-30 minutes during the replacement.
  4. Once complete, your service will continue as normal.
    In many cases, the transition will be completely inconspicuous and will not affect residents.

At this point in time, the City and Pedal Valves crews are working solely on the installation of the meters and data collection system. Once we've tested to insure hardware and software is working properly, we'll make the data system and all its resources available to the public. We do not currently have an estimate for when this will launch, but information will be provided when we do.  In the meantime, the newly installed water meters will work with our current system, and residents can expect water billing to continue as usual.  

Contact Us 

For questions & concerns not addressed here, or for any incidents during your water meter replacement, please call our Water Meter Project Customer Care Hotline at (325)676-6311 or email watermeterhelp@abilenetx.gov

Questions?

About the Installation...

Why is my water meter being replaced?
Does this mean my bill will increase?
Will the City be raising water rates to pay for the new system?
When will this work be performed?
How will this affect my service?
How long will it take?
How do I know who is authorized to do the work?
Do they need to come inside my house?
I'm on vacation or not available that day. Whom do I call?
Why am I unable to turn on my water after the new meter was installed?

About the Meters...

What is AMI?
Will the electronic device on the meter interfere with other electronic equipment?
Is the electronic device and data encrypted?
How will usage be verified during the transfer from one meter to another?
Is there any special care or maintenance that I need to do to my new meter?
What are the benefits of this water meter conversion?
When can I access my water meter information online?
I still have questions, where can I get additional information?

The City of Abilene Water Utilities Department hopes to make this transition as straightforward and convenient as possible for our customers. Thank you for your cooperation and patience as we continue to work toward improving our water quality, conservation efforts, environment and our community.

TWDB CWSRF Project #73769
City of Abilene Water Meter Replacement & AMI Installation, funded in whole by CWSRF (Clean Water State Revolving Fund "Loan Program" with SRF Funding through the EPA