The Water Utility Office is now located at the Customer Service Center at 4595 South 1st Street.

The Water Utility Office is responsible for the customer service function of the Water Utilities Department, including meter reading, billing, collections, and customer assistance for over 39,000 accounts. The office also oversees the water conservation education efforts of the department. The mission of the Water Utility Office is to provide excellent customer service to all city and regional customers.

Setting Up Service

What Do I Need To Provide?

  1. Completed Service Application
  2. Driver's Licence or Identification
  3. Know your Social Security Number (you do not need your card) 

Bring the above to our office at 4595 South 1st and we will assist you!

Have questions about your Utility Service?

See our Frequently Asked Questions.

Billing Structures

Rates as of October 1, 2019

RESIDENTIAL

waves

WATER

First 6,000 Gallons: $3.05
per thousand gallons

7,000 - 15,000 Gallons: $5.20
per thousand gallons

Over 15,000 Gallons: $7.20
per thousand gallons

Customer Service Charge:
based on meter size*

O.H. Ivie Charge: $0.60
per thousand gallons

SEWER

 First 10,000 Gallons: $1.70
per thousand gallons

Over 10,000 Gallons: No Charge

Customer Service Charge: $12.50
minimum

MONTHLY FEES

Environmental Fees: $2.85
Supports Stormwater Services ($1.05) + Solid Waste Environmental Program ($1.80)

Multiple Housing Units: $2.85
for each additional living or business unit

Fire Line Sprinkler System: $2.00
per inch in diameter of the service connection

 *METER SIZE CHARGES (per month)

5.8" or 3/4": $15.25
1": $23.00
1 1/2": $42.75
2": $71.00
3": $134.00
4": $201.25
6": $373.75
8": $606.75
10": $818.25

See All Rates

 

Water Residential Tier System 2019

How the Residential Tier System Works

Water charges are calculated by how much water (in gallons) you use, and is charged based on what tiers your water usage "passes through."

  • Example: If you use 4,000 gallons in one month, you are charged for those 4,000 gallons in Tier 1 at the $3.05 rate. 
  • Example: If you use 8,000 gallons in one month, you are charged for the first 6,000 gallons in Tier 1 at the $3.05 rate, PLUS the 2,000 gallons in Tier 2 at the $5.20 rate.
  • Example: If you use 16,000 gallons in one month, you are charged for the first 6,000 gallons in Tier 1 at the $3.05 rate, PLUS the 8,000 gallons in Tier 2 at the $5.20 rate, PLUS 2,000 gallons in Tier 3 at the $7.20 rate.