• New Service: $25
• Transferred Service: $17.50

The charges will appear on your first bill.

We offer "Same Day Service" for walk-in requests received by 1:00 pm always and at no extra charge!

It depends.

• If your home or business already has water service, you don't need to be there.
• However, if water is off, you must be there so that you can watch for leaks or open faucets!
• If you're willing to risk it, you can complete the waiver form include in the application packet.

To report water leaks or sewer stops, call 676-6000, 24 hours a day, seven days a week. A real person will answer your call and friendly field staff will come to help.

Pay Online - Click here

Bank Draft - Please complete a Bank Draft Authorization, attach a voided check, and mail it or drop it by our office at 4595 South 1st.

Bank Bill Pay - From most bank websites, payment is received within 2 business days. Contact your bank for more information.

Mail - Mail your check to:

City of Abilene
P.O. Box 3479
Abilene, TX 79604

Payment Drop Boxes

• West side of the parking lot (near the pine trees) at 4595 S. 1st
• South of City Hall on N. 5th

Other Convenient Payment Locations

• Ace Cash Express
  • 3517 North 1st
  • 620 Ambler Ave
  • 4101 Buffalo Gap Rd

RESIDENTIAL

WATER

First 6,000 Gallons: $3.05 per thousand gallons 7,000 - 15,000 Gallons: $5.20 per thousand gallons Over 15,000 Gallons: $7.20 per thousand gallons Customer Service Charge: based on meter size* O.H. Ivie Charge: $0.60 per thousand gallons

SEWER

First 10,000 Gallons: $1.70 per thousand gallons Over 10,000 Gallons: No Charge Customer Service Charge: $12.50 minimum

MONTHLY FEES

Environmental Fees: $2.85 Supports Stormwater Services ($1.05) + Solid Waste Environmental Program ($1.80) Multiple Housing Units: $2.85 for each additional living or business unit Fire Line Sprinkler System: $2.00 per inch in diameter of the service connection

*METER SIZE CHARGES (per month) 5.8" or 3/4": $15.25 1": $23.00 1 1/2": $42.75 2": $71.00 3": $134.00 4": $201.25 6": $373.75 8": $606.75 10": $818.25

See All Rates

 

How the Residential Tier System Works

Water charges are calculated by how much water (in gallons) you use, and is charged based on what tiers your water usage "passes through."

• Example: If you use 4,000 gallons in one month, you are charged for those 4,000 gallons in Tier 1 at the $3.05 rate. 
• Example: If you use 8,000 gallons in one month, you are charged for the first 6,000 gallons in Tier 1 at the $3.05 rate, PLUS the 2,000 gallons in Tier 2 at the $5.20 rate.
• Example: If you use 16,000 gallons in one month, you are charged for the first 6,000 gallons in Tier 1 at the $3.05 rate, PLUS the 8,000 gallons in Tier 2 at the $5.20 rate, PLUS 2,000 gallons in Tier 3 at the $7.20 rate.

COMMERCIAL

WATER

All Consumption per Thousand Gallons: $5.20 two tier rate structure eliminated 11/1/2019 Customer Service Charge: based on meter size* O.H. Ivie Charge: $0.60 per thousand gallons

SEWER

All Use: $1.70 per thousand gallons Customer Service Charge: $12.50 minimum

MONTHLY FEES

Environmental Fees: $2.85 Supports Stormwater Services ($1.05) + Solid Waste Environmental Program ($1.80) Multiple Housing Units: $2.85 for each additional living or business unit Fire Line Sprinkler System: $2.00 per inch in diameter of the service connection

*METER SIZE CHARGES (per month) 5.8" or 3/4": $15.25 1": $23.00 1 1/2": $42.75 2": $71.00 3": $134.00 4": $201.25 6": $373.75 8": $606.75 10": $818.25

See All Rates

What Do I Need To Provide?

1. Verify the last 4 Digits of the Account Holder's Social Security Number 
2. Disconnection Date (must be a weekday, Monday - Friday) 
3. Forwarding Address for Final Bill

The above information can be provided via phone, email, or in person: 325-676-6405, water_office@abilenetx.gov, or 4595 South 1st.

The City of Abilene offers same-day service for requests received by 1:00 PM at no extra charge.

The primary name on the water account must come by the Water Office at 4595 South 1st and bring their drivers license and social security number information with them. Payment must be current at the present address before a transfer can be completed.

A $17.50 fee will be added to the first bill at your new address.

Please call the Water Office customer service center at (325) 676-6405 to obtain information regarding your account balance, the due date for your payment, or any other billing inquiries.

Reading times are based on geographic location. To request information on when your meter will be read, please contact customer service at (325) 676-6405. A representative will be able to tell you the date when it is normally read.

Sometimes it becomes necessary to estimate consumption, for reasons such as non-access to the meter. Customers who feel their bill has been estimated may call and request a reread.

It can take up to four business days to reread meters. Once the access to the meter is cleared, we will obtain a reading and send a corrected bill if appropriate.

Please call the Water Utility Office at (325) 676-6405 to obtain information regarding your water usage, account balance, the due date for your payment, or any other billing inquiries.