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1. How can I donate materials for the book sale?
2. How much are the materials at the sale?
3. What forms of payment do you accept?
4. Where do the items in the sale come from?
5. Are there children's books?
6. What happens to the books at the end of the sale?
7. Can I continue to donate materials during the sale?
8. Can I volunteer at the sale?
9. Do I need to be a member of the Friends of the Library to attend the sale?
10. Are there refunds?
11. Where do the proceeds go?

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1. Why are construction permits required?
2. When is a permit required?
3. Is a permit required for construction of a carport?
4. Is a permit required for construction of a fence?
5. Is a permit required for re-roofing a house?
6. Is a permit required for construction of a storage building?
7. Is a permit required for construction of a water heater?
8. Is a permit required for construction of a wooden deck?
9. When does a permit expire?
10. Can I obtain a permit to do electrical work at my own house?
11. Do I need a permit to demolish interior walls, a portion of a structure, or the entire structure?
12. What will happen if work requiring a permit is performed without contractor or owner first obtaining a permit?
13. How can I find out if a contractor is registered with the City of Abilene?
14. How do I become established as a contractor in Abilene?
15. How can I get a fire Certificate of Occupancy?
16. How do I establish wastewater service?
17. How do I get a service connection to a City sewer main?
18. What are the steps for a fire plan review?
19. What is a construction inspection?
20. How do I schedule an inspection?
21. Who performs inspections?
22. How long are house plans kept on file?
23. What construction codes does the City of Abilene currently use?
24. Which permits do I need to install a mobile home in Abilene?
25. Who do I call to have underground lines marked before I start to dig on my property?

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1. How many potential customers will be exposed to my ad?
2. Who will see my ad?

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1. How can I make a complaint?
2. How long should it take for a Code Officer to investigate my complaint?
3. What if I want to remain anonymous?
4. Why isn't the City doing something about a property complaint I made?
5. How do I report littering?
6. How do I report illegal dumping in rights-of-way?
7. How can I encourage others not to litter?
8. Who is responsible for keeping the street and alley clean?
9. Who is responsible for trimming trees?
10. What can the City do about dead or diseased trees?
11. Can I park a vehicle in my yard?
12. Can 18-wheelers be parked on a residential street?
13. Can I operate a business in my home?
14. Can I post a sign to a utility pole or tree?
15. What items cannot be stored outside?
16. Can I compost my own leaves and grass clippings?
17. How can I tell if my contractor is disposing of waste properly?

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1. How can I book an event at the Convention Center?
2. How can I get ticket information for a Convention Center event?
3. How do I get to the Convention Center?
4. What are the Convention Center's office hours?

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1. Why isn’t the City of Abilene widening or deepening the creeks in Abilene?
2. What are "Best Management Practices" (BMP)?
3. What is a detention pond?
4. Are sewers and storm drains the same thing?
5. Can drainage structures be cleaned out before a storm event?
6. Can filters or screens be installed at the inlets of detention ponds and storm drains?
7. Why isn't a net/fence/barrier installed at the end of the storm drain channels to catch all of the trash?
8. Why doesn't the City build a stormwater treatment facility?
9. What kinds of pollutants are found in the storm drain system?
10. How much water passes through the system?

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1. How do I obtain a flood elevation certificate?
2. What design, detail and construction standards does the City of Abilene require for streets and alleys?
3. What do I need to do when building or repairing a driveway approach, sidewalk, curb, or making gutter repairs?
4. Will the City fix my sidewalk that is cracked?

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1. How do I report a food establishment that is not following safe food-handling practices?
2. Who do I contact if I suspect that I have become ill after eating after a food establishment?
3. How do I obtain a permit to operate a food establishment in Abilene?
4. Do I need a food permit to operate a bed and breakfast in Abilene?
5. Do I need a permit to sell baked goods at a fund-raiser in Abilene?
6. What types of swimming pools and/or spas require a permit to operate in Abilene?
7. How do I obtain a permit to operate a public or restricted access pool or spa in Abilene?
8. What conditions will result in the mandatory closure of a public or restricted access pool or spa?
9. Who do I contact about standing sewage?
10. How can I report mosquito development?

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1. Why do I need to report communicable diseases and notable conditions?
2. Who is responsible for reporting communicable diseases?
3. What is reportable?

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1. What lead to the FOG ordinance?
2. How does FOG affect business?

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1. How do I get a copy of a fire report?
2. How do I get a fire permit?
3. How do I report a fire hazard?
4. How do I report someone burning trash?
5. What should I do if I smell a natural gas leak or odor?
6. Who do I contact about an environmental survey?
7. Can someone help me if I cannot afford a smoke detector for my home?
8. Does my landlord have to provide a smoke alarm for my rented residence?
9. What does it mean when my smoke detector beeps on and off?
10. What is the organizational structure of the Abilene Fire Department?
11. How can I obtain an Abilene Fire Department Patch?
12. Under which fire code does the City operate?
13. What is the City of Abilene's ISO rating?

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1. What are the Shop's hours of service?
2. What if my vehicle has a breakdown during an off-hour?
3. How often is my vehicle scheduled for Preventative Maintenance?
4. How often does my oil need to be changed?
5. How do I arrange a pool car for an out-of-town trip?
6. What air pressure should I maintain in my tires?
7. How can I find out if my vehicle is ready?
8. How do I get a new Gasboy card?
9. Is it okay to use another vehicle's gas card if I can't find mine?
10. What do I do if the gas pumps aren't working?
11. What figure do I enter for a meter reading on the Gasboy card reader?
12. Who do I see for a vehicle license tag?

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1. What is a FIRM?
2. Why does the city have floodplain regulations?
3. What is a floodplain?
4. What is a floodway?
5. What is a Base Flood Elevation (BFE)?
6. Can I build a new house or structure in a floodplain?
7. How do I know if my property is in the floodplain?
8. I have lived in my house for a long time and it has never flooded, but the maps show my property to be in the floodplain. Are the maps wrong?
9. How do I request information regarding the FIRM?
10. How do I request that the map be changed?
11. Who created the preliminary Federal Emergency Management Agency (FEMA) flood map for Abilene?
12. How was the map prepared?
13. What is the purpose of the newly revised FEMA flood map for Abilene?
14. How did the City of Abilene assist FEMA in creating the flood map?
15. Am I required to have flood insurance?
16. Should I buy flood insurance?

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1. What types of mapping services does the City offer?
2. What is the media output for the City's mapping products?

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1. What types of library cards do you offer?
2. What if I can't verify my address?
3. What are the late fees for library materials?
4. How much is a replacement library card?
5. Can my family share my library card?
6. Can I checkout without my library card?
7. What's a PIN?
8. Can I renew materials over the phone?
9. Can I use my university card to checkout?
10. What if I lose my library card?
11. Why do you need my email address?

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1. Do I need an appointment to receive immunizations at the Health District?
2. Does the Health District investigate communicable diseases?
3. Does the Health District accept credit or debit cards?
4. Does the Health District offer HIV Testing?
5. Does the Health District provide medical care for the uninsured?
6. What are the costs for medical care at the Health District?
7. What family planning services are available at the Health District?
8. Which children are eligible for medical check-ups at he Health District?
9. How can I get a copy of a birth certificate?
10. How can I request corrections to a birth certificate?
11. How can I get a certified copy of a death certificate?

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1. I don't remember my password. Can you reset it?
2. I tried to check out a TV show, but it only gave me one episode for a checkout. Is that right?
3. Will there be new movie releases added to the collection?
4. Can I suggest a title for purchase on Hoopla?
5. The movie I'm viewing is fuzzy. What can I do to fix that?
6. Can my family set up more than one account using the same library card?
7. I've used up my 8 checkouts. When will I be able to use Hoopla again?
8. What if I have a technical questions not covered here?

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1. How will I know if a position is available?
2. How do I file an employment application?
3. How will I know if I'll be interviewed?
4. How will I know if I'm selected for a job?
5. Does my application stay on file for future positions?
6. How do I apply to be a Firefighter or Police Officer?
7. Do I need to fill out separate applications for each listed position?
8. How do I request employment information on City employees?

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1. How do I file a claim against the City?
2. How do I report an accident with a City vehicle?
3. How do I report reckless driving by City employees?

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1. Will 911 locate me if I use my cell phone?

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1. Can a property owner build or repair his own sidewalk and/or driveway approach?
2. If my sidewalk is in bad condition, can I just remove it without replacing it?
3. Can I simply knock off the back of my curb and gutter to make it easier to drive onto my property?
4. Can I use sackcrete?

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1. What is Interlibrary Loan?
2. What is available?
3. How long will a loan take to arrive?
4. How do I submit a request?
5. What will it cost to use this service?
6. Where do I pick the materials up?
7. How long can I keep the material?
8. Where do I return the materials?
9. How many requests can I made at a time?

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1. Why is jury service important?
2. How was I selected?
3. What is my duty as a juror?
4. Are there rules about jury conduct?
5. Why do I have to complete a juror information form?
6. What are the qualifications for jury service?
7. Can I be excused from jury duty?
8. How long does jury duty last?
9. Will I be paid for being a juror?
10. Must my employer pay me while I am serving?
11. What happens if I fail to answer my summons?
12. Who can have a jury trial?
13. What are the different types of cases?

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1. How much does it cost to attend?
2. Is there a policy of food and drink?
3. Do I need to register?
4. What do I need to bring?
5. Am I required to wear a costume?
6. If my child is younger than the ages listed for an event, can he/she attend?
7. Is there something at Lib-Con for adults to enjoy?
8. Will my kids like Lib-Con if they don't know anything about anime?
9. Can I volunteer to help?
10. Can my organization participate in Lib-Con as an exhibitor?
11. Are there age restrictions on the Cosplay Contest?
12. What types of food will be available at Lib-Con?

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1. What days do you need volunteers?
2. What shifts would I be able to work?
3. What would I be doing at Lib-Con as a volunteer?
4. What library will I be helping at?

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1. What do I do if the Library doesn't own an item I want?
2. How do I get a library card?
3. Can I get a library card if I do not live in Abilene?
4. How old do I have to be to get a library card?
5. Why do I need an email on file with the library?
6. Why am I not receiving my email notifications?
7. What's a PIN and how do I get one?
8. How long does my library card last and how do I renew it?
9. How long can I keep an item?
10. What are your late fees?
11. How and where do I pay my library fees?
12. I've lost a book. What do I do?
13. I've returned a book that still appears on my account. What do I do?
14. Can I checkout books if I don't have my library card with me?
15. Can I return books to any location?
16. Can I return books after the library closes?
17. How do I renew library materials?
18. Why can I not renew certain library items?
19. How many items can I checkout?
20. How do I request an item or place a hold?

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1. Can I access the library's catalog and databases outside of the library?
2. I can't log into the catalog? What's wrong?
3. Are there meeting rooms available at the library?
4. Does the library offer programming for adults?
5. Does the library provide access to business center services?
6. Can I donate books to the library?
7. Do you offer library tours?
8. Do you have WiFi?
9. Do you provide Internet access?
10. Do you proctor exams?

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1. When can I start volunteering?
2. What location will I be volunteering at?
3. When will I know if I'm accepted into the program?
4. Can I volunteer my time helping in areas not addressed in the application?
5. Does the library do background checks for volunteers?
6. Is there a dress code?

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1. Can I pay my ticket online?
2. How can I contest a parking citation?
3. How can I contest a traffic citation?
4. How can I obtain information on a traffic citation?
5. Can a parent represent his or her child in Municipal Court?
6. Am I eligible for deferred disposition?
7. Can I take a defensive driving class for dismissal of a traffic ticket?
8. How do I reschedule a pre-trial/trial date for Municipal Court?
9. I have been notified there is a warrant for my arrest. What should I do?
10. Will the Municipal Court pay a Defense Attorney to represent me?

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1. When I try to enter my library card number to sign in, OverDrive tells me I can't. What's wrong?
2. Can I return materials early?
3. I can't find a title I'm looking for. Can the library get it for me?
4. I attempted to download an item multiple times because it wasn't working properly. Now it says I've reached my download limit. What do I do?
5. Can I checkout on multiple devices?
6. A hold has become available for me. Where do I find it to check it out?
7. Can I renew OverDrive items?
8. What happens to my items when they expire?
9. An eBook I'm reading appears to be missing pages. What's wrong?
10. Do you offer a class on using OverDrive?
11. Why do I need to register (or get) an OverDrive account to checkout books?
12. Can I listen to audiobooks on my Kindle?
13. I checked out a title for my Kindle, but it's not showing up. What do I do?
14. I don't live in Abilene, but I have a TexShare Card. Can I get a library card for free to access your OverDrive collection?

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1. When are the Splash Pads open?
2. When is Adventure Cove open?
3. What are the admission fees for Adventure Cove?
4. Are there lifeguards at Adventure Cove?
5. Does the City offer swimming lessons?

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1. How do I find out about burial plots at the cemetery?
2. How can I find the location of a grave?
3. How can I find out if someone is buried at the Cemetery?
4. Where is the cemetery located?
5. What are the fees for burial plots?
6. Can I purchase a pre-need space?
7. Am I allowed to place a grave marker on a grave?
8. Can I place decorations on or put a fence or curb around a grave?
9. Can I plant a tree at the Cemetery?
10. What are visiting hours at the cemetery?

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1. Where are the facilities located?
2. Do you have locations for birthday parties?
3. How do I rent one of your facilities?
4. How do I reserve a pavilion?
5. Are bounce houses allowed in your facilities?
6. What is the Parks and Recreation refund policy for facility rentals?

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1. How do I make donations to the Parks and Recreation Division?
2. What forms of payment are accepted?

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1. What are the park hours?
2. Do you have a parks map with their amenities?
3. Which areas of the park allow for alcohol?
4. Am I allowed to park on the grass at the park?
5. Is smoking allowed in the parks?
6. Am I allowed to bring my own barbecue into the park?
7. Can I have an open fire in the parks?
8. Where can I fly my drones or other electronic flying devices?
9. Is a fishing permit required if I want to fish in the park?
10. What are the walking distances of the park trails?
11. Does the City have any camping facilities?
12. What are the rules regarding dogs in the parks?
13. Where can my sports team practice?

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1. How do I register online for Parks & Recreation classes, events, leagues or programs?
2. When do I register my child for summer camp or after school program?
3. Where can I get information about sports leagues?
4. What is the Parks and Recreation refund policy for registration?
5. Are scholarships available?

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1. How do I find the Senior Services' menu, events and calendars?
2. I'm a senior and would like to volunteer for community service. Who do I call?
3. Is transportation available to and from the Senior centers?

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1. What are the Tennis Center's hours of operation?
2. Does the Tennis Center give private lessons?
3. Are there age restrictions on tennis lessons?

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1. What is public right-of-way and why do we need it?
2. What is the parkway?
3. Who is responsible for maintaining the parkway?
4. What is an easement and why is it necessary?
5. What do I need to do to build a carport in front of my house?
6. Where can I build a fence and what other requirements apply?
7. How close to my property line can I build a shed or other accessory building?
8. Can I run a business out of my home?
9. Where do I find information on setbacks for my property?
10. What if there is no way for me to meet the setback requirements for my property?
11. When do I need to apply for a building permit?
12. When is a plat required?
13. When is a site plan required?
14. What are the rules for holding a garage sale?
15. When is an Itinerant Business Permit required?

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1. What is Nonpoint Source Pollution (NPS)?
2. What are the effects of these pollutants on our waters?
3. What causes nonpoint source pollution (NPS)?
4. What can we do about nonpoint source pollution?
5. What can I do to reduce the amount of stormwater pollution I contribute?
6. How else can I help reduce stormwater pollution in my area?
7. If I notice a foreign substance flowing into or see someone pouring something into a storm drain inlet, what should I do?
8. I see people dumping their used oil into storm drains all the time. What can I do?
9. What happens if I see a neighbor or know someone who's throwing trash into a storm drain?
10. I have some paint/thinners/chemicals at home that need to be disposed of; where can I take these?
11. What kind of educational programs or informational materials are available about stormwater?
12. I have often seen stencils over storm drains and conveyances. How do I get a stencil for a stormwater structure(s) near me?
13. What is the City of Abilene doing about illegal dumping?
14. How can I be environmentally responsible when washing my car?
15. Grass, yard clippings and leaves are natural, so they don't cause any problems, right?

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1. What is the purpose of smoke testing?
2. How is a smoke test conducted?
3. Is the smoke used for testing the sewer system harmful?
4. What should I do to prepare for smoke testing?
5. When will smoke testing be performed?
6. Who can I call if I have a question or issue not listed here?

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1. Who is a canvasser, solicitor, or peddler?
2. Do I need a permit?
3. What do I need to apply for a permit?
4. What are permit exemptions?
5. What is the fee?
6. What is the issuance of permit?

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1. When will the City spray?
2. What pesticides will be used, and what are the risks?
3. Where will the spraying take place?
4. Why doesn't the City spray every day?
5. Should I take steps to reduce exposure to pesticides during mosquito control spraying?

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1. What is stormwater runoff?
2. What is polluted runoff?
3. What causes polluted stormwater runoff?
4. Why do we need to manage stormwater and polluted runoff?
5. What is the City of Abilene doing about stormwater runoff?
6. How is stormwater runoff “managed”?
7. If it only affects streams and creeks, why should I care?
8. Why all the recent fuss about stormwater?
9. What is the National Pollutant Discharge Elimination System (NPDES) Stormwater Program?
10. What is a Municipal Separate Storm Sewer System (MS4)?

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1. What is a stormwater fee?
2. How does this benefit the average taxpayer?
3. How long has there been a stormwater fee?
4. Why is the fee based on Hard Surface Area?
5. Why do we have a stormwater fee?

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1. Why is street sweeping and clear curbs and gutters important?
2. Why does the City only clean streets with curbs?
3. Where can I find out when a street sweeper will be in my neighborhood? public notification of street cleaning schedules?
4. Why wasn’t street sweeping completed in front of my house?
5. How can I help the street sweepers?

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1. When and where can I pick up reading club information?
2. Do I need to have a library card to participate?
3. I'm 18 and in high school. Can I join the Teen and Adult Reading Clubs?
4. My child is going into the fifth grade. Which is the club to join?
5. Do you only count books I checkout from the library for the reading club?
6. What does it cost to participate?

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1. How do I report a damaged or missing traffic control sign?
2. How do I report a problem or concern about pavement markings?
3. How do I report a traffic signal malfunction?
4. How do I report a street light that is not working?
5. Where do I report trees causing an obstruction to vehicles?
6. How can I get road humps installed on my street?
7. Is there a permit that will allow me to park my vehicle near my work site?

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1. What is the City's Trap Program?
2. Is there a charge for the Trap Program?
3. Is there a waiting list?
4. Will my trap at home be serviced?
5. How does a humane trap work?
6. Will cats be trapped?
7. Will feral dogs be trapped?

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1. What is a protective order?
2. How can a protective order help me?
3. Who is eligible for a protective order?
4. What does it cost to get a protective order?
5. What types of protective orders are available?
6. What is a Magistrate's Order of Emergency Protection? How long does it last?
7. What is a Temporary Ex Parte Order? How long does it last?
8. What is a Permanent (Or Final) Protective Order? How long does it last?

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1. When does the City read my water meter?
2. Does the City estimate my water bill between meter readings?
3. Where can I learn about the new Advanced Metering Infrastructure (AMI) water meters being installed?

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1. When I turn my water faucet on it smells like rotten eggs. What is causing the smell?
2. How hard is my water?
3. Is our water safe?
4. For what substances do we test?
5. How often is testing performed?
6. Who performs the tests?
7. Are any other tests performed on City of Abilene drinking water?
8. Why does the City put fluoride in the water?
9. What does the City use to disinfect drinking water?
10. What water education programs are available?

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1. Why is my water meter being replaced?
2. Does this mean my bill will increase?
3. Will the City be raising water rates to pay for the new system?
4. When will this work be performed?
5. How will this affect my service?
6. How long will the installation take?
7. How do I know who is authorized to do the work?
8. Do they need to come inside my house?
9. I'm on vacation or not available that day. Who do I call?
10. Why am I unable to turn on my water after the new meter was installed?

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1. What is "AMI"?
2. Will the electronic device on the meter interfere with other electronic equipment?
3. Is the electronic device and data encrypted?
4. How will usage be verified during the transfer from one meter to another?
5. Is there any special care or maintenance that I need to do to my new meter?
6. What are the benefits of this water meter conversion?
7. When can I access my water meter information online?
8. I still have questions. Where can I get additional information?

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1. How much does a new/transferred connection cost?
2. How long will it be before I get new service?
3. Do I need to be there when service is connected?
4. What if I have a water emergency after hours?
5. Where can I pay my bill?
6. What are the current rates and service charges?
7. How do I disconnect my water service?
8. How do I transfer service to another location inside the City limits?
9. Who do I contact if I questions about my water bill?

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1. What is WIC?
2. Who is eligible for WIC?
3. What type of foods can you get through the WIC program?
4. Is WIC successful?
5. How do you apply for WIC benefits?